Complaint

You should be satisfied and have a flawless product.

When you purchase a product from Bikepart, you should be satisfied. If something is not as you expected, you obviously have the right to return or claim it with us.

Use the form below if you want to make a claim on a product you bought from us.

  • Return - You wish to send the product back to us for any or no reason. To make a return on a product, go to our returns page here >>>

  • Claim - You have received the wrong product or a defective product. For claims, you can choose to use our shipping label, which is free of charge. If it turns out that the case is not a claim after we have received your product, 149 SEK will be deducted from your refund for the use of our shipping label.

More information about returns and claims can be found under the terms of purchase.

Start your claim!

Before we process your complaint, you must submit a complaint notification using the form below.

Once we have reviewed your complaint, we will contact you about how to proceed with your claim.