Privacy Policy

Your privacy is important to us!

How we handle your personal data

Bikepart Trollhättan AB (hereinafter referred to as Bikepart) collects and manages personal data from individuals who interact with us, either as customers, suppliers, or through our business system.

We protect this information from unauthorized access and misuse. This policy explains:

  • What personal data we collect
  • How we use them
  • How we protect them
  • What rights you have

What is a personal data?

A personal data is information that can be linked to an identified person, such as:

  • Name
  • Personal identification number
  • Address
  • Email address
  • Phone number

How do we collect personal data?

We collect information when you:

  • Uses our website (e.g. fills out forms)
  • Become a customer or supplier with us
  • Purchasing a product or service
  • Contact us via phone or digital channels

What personal data do we collect?

If you are a customer or supplier, we can collect:

  • First and last name
  • Address
  • Phone number
  • Email address
  • Personal identification number

Why do we collect your information?

We use your personal data to:

Identify and contact you

  • Manage orders and deliveries
  • Send price notifications and offers
  • Handle customer service and complaints
    Legal basis: Fulfillment of contract

Make purchases and orders

  • Ensure delivery and payment
  • If necessary, forward contact details to third parties for warranties
    Legal basis: Purchase agreement

Send information and offers

  • Newsletters and campaigns (can be unsubscribed at any time)
  • Important messages about changes to our terms and conditions
  • Administration of competitions and events
    Legal basis: Legitimate interest

Protect safety and meet legal requirements

  • Prevent fraud and data breaches
  • Fulfill legal obligations, e.g. reporting to authorities
    Legal basis: Legal obligation or legitimate interest

Who do we share the information with?

We only share information with:

  • Suppliers (for example, payment solutions and shipping providers)
  • Authorities (by legal requirements, e.g. the Swedish Tax Agency)

We never sell your information to third parties.

How long do we keep your data?

We store your information as long as necessary to fulfill our purpose:

  • Customer Information: Stored for a maximum of 72 months after the end of the customer relationship or last contact.
  • Supplier information: Stored for a maximum of 72 months after the contract ends.
  • Statutory storage: Accounting-related information is stored in accordance with applicable law.

How do we protect your personal data?

We use several security measures to protect your information:

Technical safety

  • Limited access: Only authorized personnel have access to the information.
  • Firewalls & antivirus: Protection against intrusions and cyber threats.

Internal guidelines & policies

  • Clear rules for how personal data is handled.
  • Continuous monitoring and security checks.
  • We only use reliable IT providers that meet GDPR requirements

Your rights

According to GDPR, you have the right to:

  • Get your information corrected if it is incorrect.
  • Be forgotten (delete your information) unless a legal requirement prevents it.
  • Limit the processing of your data.
  • Get your data in a structured format.
  • Be informed about any security incidents.
  • Transfer your data to another data controller.

In case of a request for modification or deletion of your information, we ask you to Contact us