Shipping terms
Shipping Companies & Delivery
Depending on the destination and the size and weight of the package, your shipment may be sent with different shipping companies. An email will be sent with your tracking number shortly after we have processed your order. If your tracking number has not arrived within a few hours, you are welcome to contact us here!
Delivery is made either to the nearest pickup point or parcel locker, where identification via app or Bank-ID may be required. In some cases, home delivery or pickup at terminal may be offered depending on the size and weight of the package.
Shipping cost
The shipping cost depends on destination, package size,
weight, and chosen delivery method. The exact cost is displayed at checkout before you
complete your order.
Right of withdrawal/return
Depending on whether you are a private consumer or a business operator within or outside Sweden's borders, different rules regarding the right of withdrawal apply, where we follow the respective applicable legislation for distance sales.
To make a return and have your case processed as smoothly as possible, fill out our return form and include the return slip in the package. The return must be sent within 14 days of receipt.
The right of withdrawal applies only if the item is in substantially unchanged condition. The product must be well packaged in a box with inner packaging. Shipping costs are not refunded, except in the case of incorrect, defective, or incorrectly delivered goods.
Through our return portal, you get more options on how you want to return your item. If you return without our return label, pack the product well to avoid transport damage. Send the package as a business package directly to our address. If we have to pick it up at an agent, a fee of 199 SEK will be added.
Receipt or copy of the invoice must always be enclosed.
LINK:
Contact us for further information on how to return your purchased item.
The right of withdrawal does not apply:
- Sealed item that has been broken
- Special ordered/customized item according to customer's request
- Items that due to their nature cannot be returned
- Items that have been disassembled or where external damage has occurred
- Items that have been installed
Return address:
Bikepart Trollhättan AB
To: RETURN
Industrigatan 1
461 37 Trollhättan
Sweden
Defective item/Warranty
Most motorcycle parts are quality controlled but sold as is. Bikepart is not responsible for wear parts that may be included, such as tension rollers, belts, water pumps, spark plugs, or brake pads.
Bikepart is not responsible for errors caused by incorrect installation. The motorcycle part must be installed according to the manufacturer's recommendations in a professional manner. Certain repairs require that wear parts be replaced at the same time – you are responsible for checking this with the manufacturer.
In case of uncertainty regarding the installation or replacement of wear parts, contact an authorized workshop or the motorcycle manufacturer. Bikepart is not responsible for errors caused by accidents, neglect, or similar after delivery.
The complaint period is 3 months from the day of delivery.
Claims must be reported as soon as possible via Return / Claim, before any possible remedial action is initiated. Bikepart determines in each individual case which action may be relevant, e.g. replacement or price reduction. Installation costs are not reimbursed when purchasing a defective or
incorrectly delivered item. However, the customer must be able to prove that the part was broken/defective upon receipt.
Delivery not possible
If for some reason we are unable to deliver your order, a refund will be issued to you as soon as possible. We will contact you if this is the case.
Unclaimed packages
It is important that you track your delivery and pick up your package on time. If a shipment cannot be delivered, for example if the package remains at the pickup point for too long, no one is present for home delivery, or if the address details are incorrect, the package may be returned to Bikepart. In such cases, additional costs for return shipping or a new delivery may apply.
To avoid problems, make sure to provide correct
contact details and address when ordering and keep an eye out for notifications
from the shipping company.