Shipping terms
Shipping Companies & Delivery
Depending on the destination and the size and weight of the package, your shipment may be sent with different shipping companies. An email will be sent with your tracking number shortly after we have processed your order. If your tracking number has not arrived within a few hours, you are welcome to contact us here!
Delivery occurs either to the nearest pickup point or parcel locker, where identification via app or Bank-ID may be required. In some cases, home delivery or pickup at terminal may be offered depending on the size and weight of the package.
Shipping Cost
The shipping cost depends on destination, package size,
weight, and chosen delivery method. The exact cost is displayed at checkout before you
complete your order.
Right of Withdrawal/Return
Depending on whether you are a private consumer or a business within or outside Sweden's borders, different rules apply regarding the right of withdrawal, where we follow the applicable legislation for distance purchases.
To make a return and have your case processed as smoothly as possible, fill out our return form and include the return slip in the package. The return must be sent within 14 days of receipt.
The right of withdrawal only applies if the item is in substantially unchanged condition. The product must be well packaged in a box with inner packaging. Shipping costs are not refunded, except in the case of incorrect, defective, or incorrectly delivered goods.
Through our return portal, you get more options on how you want to return your item. If you return without our return slip, package the product well to avoid transport damage. Send the package as a business package directly to our address. If we have to pick it up from an agent, a fee of 199 SEK will be added.
A receipt or copy of the invoice must always be included.
LINK:
Contact us for further information on how to return your purchased item.
The right of withdrawal does not apply to:
- Sealed goods that have been unsealed
- Specially ordered/customized goods according to the customer's wishes
- Goods that due to their nature cannot be returned
- Goods that have been disassembled or where external damage has occurred
- Goods that have been assembled
Return Address:
Bikepart Trollhättan AB
To: RETURN
Industrigatan 1
461 37 Trollhättan
Sweden
Defective Goods/Warranty
Most motorcycle parts are quality controlled but sold as is. Bikepart is not responsible for wear parts that may be included, such as tension rollers, belts, water pumps, spark plugs, or brake pads.
Bikepart is not responsible for errors caused by incorrect installation. The motorcycle part must be installed according to the manufacturer's recommendations in a professional manner. Certain repairs require that wear parts be replaced at the same time – you are responsible for checking this with the manufacturer.
In case of uncertainty regarding installation or replacement of wear parts, contact an authorized workshop or the motorcycle manufacturer. Bikepart is not responsible for errors caused by accidents, neglect, or similar after delivery.
Complaint
For Consumers
The right to complain applies for 3 years from the date of delivery according to the Consumer Purchase Act (2022:260).
If you discover a defect in the item, you must complain within a reasonable time after the defect has been noticed. Complaints made within two months after the defect has been discovered are always considered to have been made in time.
Complaints must be reported via our form for Return / Complaint before any action is taken.
Bikepart assesses in each individual case which action is relevant – for example repair, replacement, or price reduction.
Installation costs or other consequential costs are not compensated when purchasing a defective or incorrectly delivered item. The customer must be able to prove that the item was defective upon receipt.
For Business Customers (B2B)
For business customers, a complaint period of 3 months from the date of delivery applies, unless otherwise agreed in writing.
Complaints must be made without delay after the defect has been discovered and always via our form for Return / Complaint before any action is taken.
Bikepart determines in each case which action may be relevant – for example replacement, repair, or price reduction.
Installation costs, production losses, or other indirect costs are not compensated.
Delivery Not Possible
If for any reason we are unable to deliver your order, a refund will be made to you as soon as possible. We will contact you if this is the case.
Unclaimed Packages
It is important that you follow your delivery and pick up your package on time. If a shipment cannot be delivered, for example, if the package remains at the pickup point for too long, no one is present for home delivery, or if the address details are incorrect, the package may be returned to Bikepart. In such cases, additional costs for return shipping or a new delivery may apply.
To avoid problems, make sure to provide correct
contact details and address when ordering and keep an eye out for notifications
from the shipping company.