Ordering & order information
Do you have to create an account to place an order?
No, you do not need to create an account to shop with us. You can complete your purchase as a guest.
However, creating an account can be beneficial, as it makes it easier to track your order status, save delivery information, and manage returns more smoothly.
Where is my order confirmation?
Your order confirmation will be sent out automatically as soon as your payment has gone through. In some cases, it may take up to 24 hours before you receive it.
If you have not received your order confirmation yet, please check your spam folder before contacting us.
I have checked my spam folder and waited for 24 hours!
We are happy to assist you directly via chat when a staff member is available! If we are not online right now, click on 'Contact' and send a request via the form, and we will get back to you as soon as we can.
Why was my order canceled?
We apologize that your order has been canceled. There may be several different reasons for this, for example:
- The product you ordered may have run out of stock.
- We may have discovered that the product is damaged and cannot be sold.
- There may have been a problem with the payment or another technical issue.
If your order has been canceled, you will receive a confirmation via email with more information. Any refund will be processed automatically. Please note that the refund may take between 2-5 business days depending on the bank and payment option.
My order has been canceled but I have not received any feedback or refund!
We are happy to assist you directly via chat when a staff member is available! If we are not online right now, click on 'Contact' and send a request via the form, and we will get back to you as soon as we can.
Can I cancel my order?
It may be possible to cancel your order, but it depends on when you contact us and if we manage to process your message before the order is shipped.
- If your order has not yet been processed, you can cancel it by logging into My Pages or contacting us below.
- If we have already managed to ship your order, it unfortunately cannot be canceled, but you can return it according to our return policy. Please note that the shipping cost in such cases is not refundable.
We recommend that you contact us as soon as possible for the best chance to cancel your order.
We are happy to assist you directly via chat when a staff member is available! If we are not online right now, click on 'Contact' and send a request via the form, and we will get back to you as soon as we can.
Can you set aside a product?
All products available on our website are accessible to all our customers. Unfortunately, we cannot set aside products, as this may create issues in our inventory if the product is not purchased as planned.
If you are a local customer and plan to buy a product at a later time, you can already make the purchase in the web shop and choose "pick up in store".
If you want to see the product before making a decision but are worried that it will sell out, you can buy it through the website first and then review it upon pickup. If it does not meet your expectations, we can issue a refund.
I want you to wait before sending my upcoming order!
We are happy to assist you directly via chat when a staff member is available! If we are not online right now, click on 'Contact' and send a request via the form, and we will get back to you as soon as we can.
What happens if a product I ordered is out of stock?
If an ordered product is out of stock for any reason, we will issue a refund immediately if we do not have a comparable product available. You can then choose to receive a refund or the equivalent replacement product. If we have a comparable product in the same condition, we will discuss it with you before proceeding.
Can you pre-order a product that is not yet available on the website?
No, we only sell products that are listed on the website. However, we may have motorcycles in stock that have not yet been disassembled. If you cannot find what you are looking for, you can contact us – we are happy to help and can see if we have a suitable model on the way in.
We are happy to assist you directly via chat when a staff member is available! If we are not online right now, click on 'Contact' and send a request via the form, and we will get back to you as soon as we can.
Product-specific questions
I cannot find the product I am looking for
There may be several reasons why you cannot find the product you are looking for:
- The product may be out of stock or have a different name than you expect.
- You can use the search box at the top of the homepage to search for product names, article numbers, or models.
- On the homepage, you can use "Choose your motorcycle" to filter products based on your motorcycle model. Please note that if you select, for example, "Suzuki GSX-R 1000, 2004", only parts from model year 2004 will be displayed, even though some parts from 2005 may also fit. Therefore, it is very beneficial to use article numbers via exploded views to search through the search box.
- You can also click on "Parts" in the menu to browse between different product categories.
You can find exploded views either on the product page where you can see if the product you found fits your model.
We are happy to assist you directly via chat when a staff member is available! If we are not online right now, click on 'Contact' and send a request via the form, and we will get back to you as soon as we can.
How do you assess the condition?
How do you assess the condition?
When we disassemble motorcycles, we carefully examine each product and rate its condition so that you can easily get an overview. We use a scale from 1 to 5:
- 1 – Broken, requires repair before use
- 2 – Functional but with clear cosmetic damage
- 3 – Normal condition based on age and mileage
- 4 – Better than normal but not completely new
- 5 – In new condition or completely new
The assessment is adjusted according to the vehicle's age, mileage, and product type.
The rating of the condition is a complement to give you a better overall picture of the product. We always recommend that you carefully review images and descriptions before purchase. With a stock of nearly 50,000 parts, the condition is usually assessed in connection with disassembly. In some cases, it may differ from images or descriptions. If you have questions, you are always welcome to contact us.
Rating 1 – Broken, requires repair before use
Products with a rating of 1 are damaged and cannot be used directly without repair. Some parts may still be useful in other contexts, for example in custom builds or restoration.
Examples:
- Plastic covers: Large scratches or broken fasteners that render the product unusable in its original form.
- Electronics: Damaged components, such as broken connectors that need to be replaced.
- Rims: Significant damage that may require extensive repair, but some parts may still be useful.
These products are sold because they may have value for modification, spare parts, or reuse in other projects. Many choose to buy damaged parts to keep their own original parts in good condition during modification.
Rating 2 – Functional but with some clear cosmetic damage
Products with a rating of 2 are functional but have visible damage or flaws that affect appearance or user experience. They can be used as they are, but are not in optimal condition.
Examples:
- Plastic covers: One or more fastenings may be broken, but the cover is still securely attached when properly mounted. May also have clear scratches without affecting functionality.
- Rims: May have cosmetic damage or may have previously caused vibrations, which can be due to several factors.
- Electronics: For example, an instrument housing with cracks, but where functionality is still intact.
Parts in this category are good alternatives for motorcycles where appearance is not as important or if you want to use them to complement and repair your own broken parts.
Rating 3 – Normal condition based on age and mileage
This is our most common grading and means that the product is in normal working condition based on the motorcycle's age and mileage. Damage may occur, but these are typical for use and do not affect functionality.
Example:
- Plastic covers: May be sun-bleached or have minor scratches from washing and gravel roads, but are in good working condition.
- Rims: Show clear signs of use but without major damage. On an older motorcycle, they may have more visible wear, while a newer bike may have less but still noticeable signs of use.
- Electronics: May include, for example, a tire pressure sensor or other functional parts where cosmetic condition is not a decisive factor.
Products with a rating of 3 are fully functional and are suitable for you who are looking for parts in good condition without needing them to be in new condition.
Rating 4 – Better than normal but not completely new
Products with a rating of 4 are in better condition than what is normal for the vehicle's age and mileage. They may have been used but have been well maintained, for example through careful care and protection against sun fading. Products in this category require no repairs.
Examples:
- Plastic covers: Minimal or no small scratches, good paint condition, and few or no defects, especially on older motorcycles.
- Rims: No visible damage or defects that affect usability.
- Electronics: Rarely classified as rating 4, as electronics are usually either in normally functioning condition (rating 3) or in need of repair.
Rating 5 – New or in like-new condition
Products with a rating of 5 are either completely new in their box or in a condition that is impossible to distinguish from a new product. Some parts may lack accessories such as screws or manuals, but this is always stated in the product information.
Example:
- Plastic covers: Never mounted or used. May come in the original box but lack, for example, an assembly manual or screws.
- Rims: May have been mounted but never used on the road. For spoke rims, it is always recommended to check the spoke tension before use.
- Electronics: New in the box but may lack minor accessories, such as mounting materials.
Any deviations are specified in the product information on the product page.
Payment
What payment methods do you accept?
We useShopify Payments, which means that the available payment methods are tailored to the country you are shopping from. To see exactly which payment options are available to you, please go to the checkout where all possible options are displayed.
Where is my refund?
Your refund is processed after we have received and checked your return. Once the refund has been approved, it will be sent back to your original payment method. Depending on the bank and payment method, it may take 2–5 business days before the money appears in your account.
You will receive a confirmation via email when your refund is handled. If we need additional information, we will contact you directly.
Shipping & Delivery
What does the shipping cost?
The shipping cost depends on which country you are ordering to and which shipping method you choose. The total shipping cost is always displayed at checkout before you complete your purchase.
For customers outside the EU, VAT and customs fees may apply. These charges are paid directly to the customs authority or shipping company before the product can be picked up at the terminal or postal agent.
When will my order arrive?
The delivery time depends on which country you are ordering from and which shipping company is used. Generally, the following estimated delivery times apply:
- Within Sweden: 1–3 working days
- Within Europe: 2–7 working days
- Internationally (outside Europe): 5–10 working days
Please note that delivery times may vary depending on factors such as customs processing and local delivery conditions. For more accurate information, you can track your order via the tracking link you received while we processed your order. The tracking number in the email can be used after the shipment has reached its first terminal.
I have not received a tracking number!
We are happy to assist you directly via chat when a staff member is available! If we are not online right now, click on 'Contact' and send a request via the form, and we will get back to you as soon as we can.
Can I track my order?
Yes, you can track your order. When your order has been processed, you will receive an automatic email with a tracking number. You can start tracking your shipment as soon as it has reached its first terminal.
It can sometimes take up to 48 hours depending on where your order is going before your shipment has reached its first terminal.
I have not received a tracking number or waited over 48 hours without being able to track my order with my tracking number!
Can I change my delivery address after I have placed an order?
Yes, it is possible to change the address after you have placed your order. However, please note that the transport companies charge a fee for address changes. Therefore, we charge a fee of 299 kr, which covers both the carrier's fee and our administrative costs.
Important: This only applies if we have not yet managed to send your package. It is therefore important that you contact us in good time so that we can make the change. As a rule, the carrier picks up our shipments between 15:00–15:30 every weekday – but sometimes they may come earlier.
If the package cannot be delivered:
If your shipment goes to the wrong address and you do not manage to pick up the package before it is returned to us (usually after 7 days at the agent), a return fee of 499 kr will apply. You can read more about the additional return fee under "What happens if I do not pick up my package in time?"
What happens if I do not pick up my package on time?
If you do not collect your package within the specified time, it will be automatically returned to us. For uncollected packages, a fee of 499 kr will be charged. This fee covers costs for return shipping, handling, packaging, updating inventory and website, as well as administrative expenses.
To avoid this, it is important that you provide a correct email address and phone number when ordering, and that you keep an eye out for notifications from the carrier. Please note that different transport companies have different holding times at agents, but generally, packages are sent back after about 7 days.
If you are unable to collect your package yourself, we strongly recommend that you ask a family member or friend to collect it for you.
Returns / Complaints
May I return my order?
Yes, you can return your order within 30 days from when you have received it.
To make a return or to get more information about how the return process works, visit our return policy.
How do I return my order?
To return your product, follow the steps under Return / Complaint.
If you are unsure whether your case concerns a return or a complaint, we recommend that you read through the information before sending back the product.
I want to make a return / complaint on my order!
I have lost my shipping label or return form
When you create a return via our return form, you can choose to return the product either with our shipping label or by booking your own shipping.
- If you have booked your own shipping: Contact the shipping company you chose for assistance.
- If you have chosen our shipping label: It is usually downloaded before printing. Check if you have saved it and can print it again.
I am unable to print it again!
We are happy to assist you directly via chat when a staff member is available! If we are not online right now, click on 'Contact' and send a request via the form, and we will get back to you as soon as we can.
How long does it take to return a product?
The delivery time for returns varies depending on your location and chosen shipping option, but generally, it takes:
- Within Sweden: 1–3 working days
- Within Europe: 2–7 working days
- Internationally (outside Europe): 5–10 working days
If you have chosen to return your order with your own shipping option and have not booked the shipment as a business package, we may need to pick up the package at a postal agent. We will collect the shipment as soon as possible, but please note that there may be an additional fee for this. For more information, see our shipping terms.
After we have received your return, we will check the product and then process a refund or contact you if we have further questions.
Are there any costs associated with making a return/complaint?
How and why you return a product affects whether any costs will be added. We handle all returns and complaints individually, but the following guidelines apply in most cases:
Incorrectly stated return reason: 149 kr
Return sent with your own shipping option that is not delivered directly to us: 299 kr
Defective or broken item
If your product is defective or broken upon delivery or turns out to be so after assembly:
- You are entitled to a full refund of any shipping cost from your order.
- You will receive a free return label from us when you register your return.
Important:
If it turns out that the product is not broken, or that we have already stated the defect in the product description or images, the following applies:
- You will not receive a refund for the shipping cost from the order.
- We will deduct 149 kr for the use of our return label.
Wrong product sent (wrong delivery)
If you have received the wrong product due to our mistake:
- You will receive a free return label.
- You will receive a full refund, including any shipping cost from your original order.
If, however, you have ordered incorrectly or misinterpreted the product information, different terms apply.
Are you sending the return with your own shipping option?
You can choose to send back the item without using our shipping label. In that case:
- You are responsible for ensuring the return is sent as a business package directly to our address.
- The package must be able to be delivered on weekdays between 07:00–16:00 without holidays.
If the package is not delivered directly to us, e.g., left at an agent or terminal, a handling fee of 299 kr will be added.
Open purchase & Guarantee
Do you have a return policy?
Yes, we offer a 30-day open purchase from the moment you receive your product. This gives you plenty of time to examine the product at your leisure before deciding to keep it.
For more information on how to make a return, visit our page Return / Complaint.
Do I have a warranty on the parts I buy?
At Bikepart, we sell parts in existing condition. Since some products may have been in stock for a longer period, the condition and previous descriptions may change.
We cannot guarantee that a product will function for a certain time after use, but we guarantee that you have full right to complaint if the product is defective upon first use or immediately when you receive your order.
? Important to know:
- Products must be assembled in a professional manner, and you are responsible for following the correct assembly instructions.
- If you need more information, read our purchase terms.
Store information
Can one visit your store?
Yes, you are warmly welcome to visit our store! Our regular opening hours are non-holiday Thursdays between 10:00–12:00 and 13:00–16:00. Please note that opening hours may vary, and any changes will be announced on our website.
? Address: Industrigatan 1, 461 37 Trollhättan
If you want to purchase a product you have seen on our website in advance, you can choose "Pick up in store" as the delivery method when ordering.
If you need help completing your purchase in the store, payment is made through our website – just like with an online purchase.
May I go inside the warehouse and measure myself?
No, unfortunately we do not allow customers to enter the warehouse to measure or pick products themselves. This is because we have previously had problems with products ending up in the wrong place, which has made it difficult to find them during later orders.
If you are looking for a specific product, we are happy to assist you in the front store during our opening hours before we retrieve it for you.
Measures against money laundering and financing of terrorism
Bikepart Trollhättan AB – Measures Against Money Laundering and Terrorism Financing
To comply with the money laundering law, we must conduct a risk assessment of our customers. This means that we adjust our requirements for customer knowledge and follow-up based on the risks of money laundering and terrorism financing.
Before we can conduct a transaction, we need to ensure that we know our customers. This is especially true for you who wish to buy or sell goods with us.
What does this mean for you?
If you are already a customer with us or plan to become one, this only means minor changes. In some cases, we may need to ask more questions than before to meet legal requirements.
We are, for example, obligated to:
- Verify your identity
- Inquire about the source of the funds
- In some cases, request documentation such as contracts, receipts, or invoices
All information is, of course, treated confidentially in accordance with GDPR.
For Business Customers
If you represent a company, you need to:
- Show valid identification and prove your authority to represent the company
- Provide the names of those who own at least 25% of the company
- Answer questions about the company's operations, turnover, and how our products will be used
If You Cannot Meet the Requirements
If we cannot verify your identity or if you cannot provide a satisfactory explanation for your purchase, we are legally prohibited from accepting you as a customer.
If we as a company do not comply with the law, we risk sanctions, which can also affect our financing partners through actions from the Financial Supervisory Authority.
We thank you for your understanding and cooperation in this important work.
Contact
I have contacted you but am not getting a response
We apologize if we have missed your message! Before you contact us again, please check the following:
- Have we updated our email? If you have sent an email directly (without using our contact form), you may have used an old address that we no longer monitor.
- Has our response ended up in your spam folder? Sometimes our emails are mistakenly filtered out.
- Have you replied to an order confirmation? If you have replied directly to an order confirmation, we may have missed it, as that email address is only used for return and complaint matters.
- Have you tried our chat? If you are on our website, feel free to use our chat function. If a staff member is available, you will receive quicker assistance in a live chat without having to wait for a response via email.
If you still have not received a response, please feel free to contact us again via our contact form. We will assist you as soon as we can!
Can I call you?
Right now, we do not have a phone number for customer service. We recommend that you instead contact us via our chat function (if a staff member is available) or through our contact form on the website.
The reason is that we sometimes need to investigate matters before we can provide you with a correct answer, which can take time. To help you as quickly and smoothly as possible, we ask you to be as clear as possible in your message. This way, we can resolve your case in fewer emails and assist more customers faster.
If your case cannot be resolved via email, we may, in some cases, call you, provided that you have provided your phone number. However, please note that we cannot place an order for you, as all payments are made through our web shop.
Thank you for your understanding!
Contact us!
What fun that you want to get in touch with us at Bikepart!
For the quickest help, start a live chat with one of our employees if they are available.
You can also find answers to the most common questions about orders and deliveries under "Help".
If you still need to contact us via email, you can fill out our contact form here.
You can also email us at hello@bikepart.se (without spaces). We prioritize emails that come in through the contact form.
We look forward to helping you!